Terms & Conditions

Full terms & conditions for Coastal Cakery are detailed below. By making an initial payment it will be deemed that the terms are understood and accepted as applying to your order.

Payment Conditions

Prices

Following your consultation/enquiry, your quote is valid for 7 calendar days. Paying your initial payment (see below) secures this price and prevents any further price increases, except in exceptional circumstances beyond our control (e.g. exceptional fuel price increases).

Initial Payments

Celebration Cakes

A non-refundable £20 booking fee is required in order to secure the commission of your cake and chosen date. Final balance is due 7 days before collection/delivery of order, unless otherwise agreed by Coastal Cakery.

Wedding Cakes

A non-refundable £100 booking fee is required in order to secure the commission of your cake and chosen date with Coastal Cakery. Final balance due no later than 4 weeks before the event, unless otherwise agreed by Coastal Cakery.

Save The Date

If you wish to secure the date without yet having a cake design and final price, a £50 payment can be made. The design and final price will be agreed at least 3 months before the wedding date. Once a full quotation has been received and agreed on, the remainder of the initial booking fee is then due. Full payment will then be due no later than 4 weeks before the wedding date.

Tasters

You are welcome to order samples for tasting alongside your consultation. We charge £20 payable in advance for this service. This amount will be deducted from the final cost of your cake, should you proceed with the booking.

Payment

Payment should be made by bank transfer:

PENNY GAUNT
08-71-99
04455471

Please email us with confirmation of transfer in order to prompt acknowledgement of the payment, and a receipt will be sent.

Late Payments

If your Initial Payment is not paid within 14 days of quoting, then we reserve the right to cancel any previous arrangements. If full payment is not received and cleared in our account before the event then the order will not be released.

Cancellation

If cancellation of the event takes place we reserve the right to retain your Initial Payment. If cancellation takes place 3 weeks before the event then we reserve the right to keep 75% of the total price, or if cancellation occurs 7 days prior then 100% of the value will be retained to cover the costs of production of the cake.

Cancellation must be made in writing (by letter or email) to Coastal Cakery and will only be deemed to take effect from the date your letter/email is received at our premises.

If you postpone the event we will endeavour to transfer your order providing the date is suitable for ourselves, otherwise it shall be treated as a cancellation.

We retain the right to cancel the booking in very unusual circumstances beyond our control, such as fire or ill health, during which we will refund any money taken in full.

Privacy

We respect your privacy and comply with GDPR with regard to your personal information.

Excluding Liability

We do not exclude liability for:
a) any fraudulent act or omission; or
b) for death or personal injury caused by negligence or breach of our other legal obligations.

Subject to this, we are not liable for loss which was not reasonably foreseeable to both parties at the time when the contract was made.

Design Conditions

Alterations & Changes

It is your responsibility to read and check the quote thoroughly; any amendments should be made in writing.

If requested, we will endeavour to adjust the design where possible, but sometimes this is not possible according to the nature of the request or amount of notice given. If the alteration affects the cost, or preparation work for the original design has already been undertaken, then your balance will be adjusted accordingly.

Please warn us when you pay your deposit if you are undecided on the design. Coastal Cakery reserves the right to charge 75% of the initial quoted price should any changes or alterations reduce the final cost to less than 75% of the original price.

Any cake ordered from a picture or photo of a cake produced by any other cake maker can only be reproduced as our interpretation of that cake and will not be an exact reproduction.

Colour Matching

We will attempt to colour match as much as possible, but will not be able to copy exact colours. Many online pictures may have been colour enhanced and we can only work within the boundaries and limitations of fondant colours. We will however aim to colour match as close as we possibly can to any swatch colours provided.

Photographs

Coastal Cakery reserves the right to take and use photographs of your cake(s) and desserts, before, during and after set up, to use for marketing, advertising, and promotional purposes, without compensation to you.

Chocolate / Buttercream

We recommend extreme caution if you are considering a cake decorated with chocolate or buttercream for a summer wedding (May–September). We cannot accept responsibility for any melting of the cake once it has left our possession, as we have no control over the environmental/venue temperature.

We can however advise you of designs that are less susceptible to melting and do everything within our control to reduce the impact on the cake.

Allergies & Special Dietary Requirements

Special Diets

Please discuss with us if any of your guests have special dietary requirements. Cakes can be made gluten free / egg free / alcohol free / without nuts by request.

Please be aware that although these ingredients can be removed from the cakes, they are still used in our kitchens so we cannot guarantee that any of our cakes are completely free of all traces for people who are highly sensitive.

Non-Edible Items

Most cakes contain small proportions of inedible items. It is the client’s responsibility to ensure these are removed by your caterer/guests before consumption (e.g. support dowels in tiered cakes, ribbon, wires in sugar flowers).

Delivery Conditions

Delivery Charge

Delivery charge is calculated on a mileage and time basis. Alternatively, cakes can be collected from our premises.

If you choose delivery, it is our intention that your cake will be delivered in perfect condition prior to the start of your reception. However, we ask for patience with factors beyond our control (e.g. traffic conditions) as we cannot be held liable for such delays.

In some circumstances, we may recommend the cake is delivered 1 day in advance. It is your responsibility to inform us of your correct ceremony & reception time plus the postcode of the venue. In the unlikely event of late delivery, the maximum compensation will be a refund of the delivery price.

We cannot be held liable for any damage rendered to the cake at the venue once we have left the premises. We require somebody responsible to check that they are happy with the cake before we leave.

If you choose to collect the cake, we will not be held liable for any damage once it has left our premises. Tiered cakes are most at risk during transport, so please seek our advice and ensure your wedding insurance covers cake damage.

Late requests for delivery (after securing the booking based on collection) will be accommodated where possible but cannot be guaranteed.

Cake Set Up

It is the client’s responsibility to ensure arrangements are made for the cake table, linen, cake stand & knife, which should all be set up prior to our arrival (unless otherwise agreed).

If any delay is incurred due to these not being set up, we reserve the right to charge for delay (labour costs at £25 per hour plus any compensation required to pay to other brides whose delivery has been delayed) or leave the cake with the event manager to assemble/move into position.

Please take extra care to ensure a stable cake table if you are having a marquee wedding.

Storage & Consumption

Damage

Cake decorations are delicate items and we cannot accept responsibility for damage after the cake has left our possession.

If damage occurs after collection/delivery, you may request a repair, which will be costed accordingly including transport costs if appropriate.

Best Before Date

Your cake is baked to ensure freshness for your event date. Sponge cakes should be frozen as soon as possible after the event if not consumed, otherwise we cannot guarantee quality beyond 48 hours.

Cakes are made entirely of natural ingredients and do not contain the preservatives found in supermarket cakes.

Food hygiene recommendations state food should only be frozen for a maximum of 3 months.

Sugar paste cakes should not be refrigerated as condensation will form. Refrigeration also accelerates staling of the flour.

Complaints

If you have concerns about your cake, please notify us upon delivery/inspection so we have the opportunity to rectify it in time.

All other concerns must be made in writing with evidence included. A refund is only given if uneaten cakes are returned and are unsuitable for consumption/not as described in the written quote.

No refunds are given due to change of mind.

In the unlikely event of late delivery (defined as delivery after the start of the wedding breakfast), the maximum compensation will be a refund of the delivery price.